HVAC Tune-up

Your HVAC equipment must be in working condition and have access to a working water source, as it is required to complete the service. This service is intended to improve your system’s performance, not to fix any underlying or present issues. For a proper system check, a minimum outdoor temperature is required: 60°F for central air conditioners and 35°F for air source heat pumps.

Residential ducted HVAC equipment is eligible to receive a tune-up. This includes central air conditioners with a fossil fuel furnace, air source heat pumps with electric heat backup and dual fuel air source heat pumps.

The following systems are not eligible to receive a tune-up: 

• Geothermal equipment
• Mini-split
• PTAC (packaged terminal air conditioners)
• Window units
• Any equipment for which a technician is ineligible to collect all program-required data

In addition, the participating contractor reserves the right to deny service to any equipment they deem ineligible.

The program is provided at no additional cost for Pepco Maryland residential customers.

Your HVAC unit is eligible for a tune-up once every three years.

A HVAC Tune-Up may identify any problems your system may have and restore your equipment to its optimal working condition through various procedures, including the following: 

• System performance check
• Coil inspection
• Indoor and outdoor coil cleaning (if accessible)
• Electrical inspection
• Refrigerant level inspection
• Condensate drain cleaning (if accessible)

A participating contractor will contact you within two business days to schedule a tune-up. Only the certified contractors on this list are authorized to perform a tune-up on behalf of Pepco.

Customers are only eligible to receive a smart thermostat during their tune-up appointment. Customers who have already received a smart thermostat through a different Pepco program or already have a smart thermostat installed in their home may not be eligible to receive a smart thermostat during their tune-up.

A HVAC Tune‑Up may only check the electrical consumption of your HVAC system. Customers with natural gas, oil, or propane furnaces are still eligible; however, the contractor will not inspect or evaluate the heating operation of those fuel‑based systems as part of this service.

Customers with air‑source heat pumps can have the tiered heating portion of their equipment checked, since it operates electrically and falls within the scope of the Tune‑Up.