There is a limit of two large appliances (refrigerators and/or freezers) and two small appliances (room air conditioners and/or dehumidifiers) per residential account per year. The small appliances must be picked up in conjunction with a refrigerator and/or freezer pickup.

No, you will only need one customer authorization form. Simply mark the quantity of each appliance in the designated area on the form and place inside one of the appliances. 

Pepco can conduct outdoor pickups for social distancing and contractors can wear masks upon request.

Your appliance(s) will be picked up by our team from one of the designated outside locations including garages, porches, or outbuildings.

An adult age 18 or older must be present in the home at the time of pickup.

  • You must be a Pepco residential electric customer with a valid account number. Your appliance(s) will be picked up, at no charge, from the address listed on your billing account.
  • You must own the refrigerator, freezer, dehumidifier, or room air conditioner.
  • The refrigerator and/or freezer must be 10 to 30 cubic feet.
  • Your appliance(s) must be plugged in, so the driver can verify it is in working condition. We are unable to accept any units with mold or mildew damage.
  • Ensure the appliance waterline is disconnected, the drip pan is drained, and the unit is properly defrosted.
  • The refrigerator, freezer and/or dehumidifier must be cleaned out, and room air conditioner must be removed from window prior to pickup.
  • If the unit is for an outside, pickup, ensure that the appliance is secured (door must be taped shut) and cannot be opened by children.
  • The appliance(s) must be plugged in to ensure it is in working condition. If the appliance cannot be plugged in it will be tested back at the facility. If the appliance(s) is found to not be in working condition, you will not be eligible to receive a rebate.
  • Ensure a clear and safe passage for unit removal.
  • Clearly mark the units for pickup with a marker or post-it/sticky note to indicate the unit is for recycling pickup. 
  • Print, sign, and place your customer authorization form inside the appliance. If the signed form is not present, the collection team will not be able to collect your appliance and the appointment will be rescheduled.

If you are unable to print the required customer authorization form, contact us at 1-877-743-3117 to have the form mailed to you.

Thermostat Optimization FAQs

If your optimized thermostat setting is not comfortable, you can change the temperature on your thermostat at any time. If you prefer to unenroll from the program completely, you can unenroll at any time.

To unenroll completely, please submit a request in your Connected Savings portal or email

To completely unenroll your Nest thermostat, In the Nest app, go to your thermostat > History. If Seasonal Savings is running, you will see how many days remain and also a Stop button.

If your thermostat isn’t currently listed as eligible, you have two options:

  • Purchase an eligible smart thermostat or have one installed through Pepco’s other residential energy efficiency programs. Be sure to confirm the model is eligible for Thermostat Optimization before purchasing.
  • Complete the portal application after selecting “My device is not listed.” We’ll keep you updated as additional thermostats are added.

To be eligible for Thermostat Optimization and Energy Wise Rewards, all smart thermostats in your home will have to be enrolled in the program. Pepco will optimize up to three thermostats. If not all your smart thermostats are eligible models, you are not able to participate in either program.

Pepco, the smart thermostat manufacturers, and Pepco’s partner, Connected Savings, treat all customer data as confidential and will only use your data to implement the program. For evaluation, measurement & verification purposes, your thermostat data may be used in aggregate for reporting purposes to the Maryland Public Service Commission. For further details, please refer to the Smart Thermostat Optimization Terms and Conditions here.

Pepco’s Thermostat Optimization and Energy Wise Rewards rely on being able to communicate with your thermostat, which requires a Wi-Fi connection. While temporary outages may not have significant impacts, your thermostat must remain connected to your home’s Wi-Fi to achieve the full benefits of this program. You may be removed from either or both programs if your thermostat is not connected for extended periods of time.

Thermostat optimization is a process that uses data from your smart thermostat to learn how your home reacts to various weather conditions. With these insights, your smart thermostat can automatically make intelligent adjustments that are customized to your specific home. As a result, you can enjoy comfort and energy savings all year long.

While smart thermostats do typically help increase your energy efficiency, Thermostat Optimization fine tunes your smart thermostat settings to make it even more efficient, helping you save energy while keeping you comfortable.

Energy Wise Rewards is Pepco’s demand response program, which typically reduces energy consumption by cycling your central air conditioner or heat pump over short intervals during the hottest days of the season. Thermostat Optimization does not limit the run times of your HVAC unit, but provides fine-tuned adjustments to your thermostat scheduling. You can participate in both Thermostat Optimization and Energy Wise Rewards.

There is no additional charge to a Pepco Maryland residential customer for participating in this program.

Your energy savings will depend on several factors, such as your thermostat schedule, your home’s construction and your HVAC equipment. Customers can typically expect to save up to 3% on the heating and cooling portion of their energy bills, in addition to the savings attributed to just the smart thermostat. Energy savings are attributed to customer schedules and may exceed this in some cases.

You can adjust your smart thermostat settings at any time.

Pepco is partnering with Nest and Connected Savings to optimize your thermostat. Nest runs Seasonal Savings as their proprietary program to optimize Nest thermostats. Connected Savings, which works with several smart thermostat manufacturers such as ecobee, Honeywell, and Emerson. Both Seasonal Savings and Connected Savings have their own way of optimizing their respective thermostats, but both work to reduce HVAC run times and reduce your energy costs through Thermostat Optimization.


Pre- and post-inspections may be required and are determined on a project-by-project basis by the Pepco Energy Savings for Business team.

Small Business program: Contact the program team for further direction-

Medium and Large Business programs: Prescriptive and custom measures cannot be combined on the same application. Applicants must submit a prescriptive application for any prescriptive measures, and a separate custom application for any custom measures. If installing measures that fall into different prescriptive programs (for example, lighting fixtures that are covered under their own Prescriptive program), submit one application per program, as needed. Each application should contain only the equipment listed as eligible for incentives under that program.

Yes, as long as the following conditions are met:

  • You will need authorization from the Pepco account owner, and the owner needs to sign the application terms and conditions form and provide the Pepco account number.
  • All Service Providers, including contractors, distributors, energy service companies (ESCOs), architects and engineers, and others who have been trained on the Pepco Energy Savings for Business Program must submit a Service Provider application and wait for approval prior to submitting incentive applications. You will receive an email notification once your Service Provider application is approved, at which point you can proceed by selecting your desired incentive application.

Yes, as long as they are also electronically time-stamped and dated. Customer contact information is required and the customer may be contacted to verify the project.

Contact us. We can have an energy expert discuss options with you about how to handle custom projects.

Yes. Please submit a written request indicating the reason for the extension and new expected completion date to the appropriate program email address below. Please include the project ID in the subject line of the email.


No. All project applications must be submitted prior to purchasing energy-efficient equipment. Contact the Pepco Energy Savings for Business team to evaluate other energy-saving opportunities for future projects.

Business Instant Discounts Program

The Pepco Business Instant Discounts Program has teamed up with participating local distributors to provide instant discounts right at the point of sale. Simply call or visit a participating local distributor. Your discount will be applied automatically to the purchase price – no application required! Visit for a current list of participating distributors.

Pepco’s Business Instant Discounts program offers instant discounts on lighting and HVAC measures to business customers through local distributors. Find participating distributors by visiting

Yes. Lighting and HVAC equipment must be purchased through a participating distributor in order to be eligible for Business Instant Discounts. In addition to competitive pricing on energy efficient lighting and HVAC equipment, participating distributors can also provide you with a sales representative to offer personalized advice and technical expertise on eligible products that meet the needs of your business. Approved distributors may also offer convenient service drop-shipments of your lighting or HVAC products right to your facility.

No. Neither an application nor an electric account number are required. The equipment installation address and the customer contact information is required at the point of sale. A Pepco program representative will verify the customer's eligibility, installation address, and receipt of the indicated equipment post-purchase.

All current Pepco business customers located in Maryland are eligible to participate in the Business Instant Discounts program. Equipment must be installed at the facility of a Pepco business customer.

Energy Wise Rewards FAQs

On Peak Savings Days, select days between June and October, Pepco will automatically initiate conservation periods for participating central air conditioners and heat pumps to help balance the region’s demand for electricity. The more participants in the program, the greater the likelihood of reduced duration for any single conservation period. Energy Wise Rewards works best as a community-wide effort.

The number of conservation periods depends on many factors, including weather, peak electricity demand, and wholesale energy costs. Energy Wise Rewards is only activated during times of high electricity demand, emergency conditions, or system testing. As such, there may be as few as 2 Peak Savings Days, or as many as a dozen. In a typical year, one can expect 5 or less events.

Conservation periods during a Peak Savings Day typically occur on weekday afternoons and can last anywhere from 3 to 6 hours. If PJM* calls a conservation period (Priority Peak Day) for reliability reasons, it will last until the situation is resolved; therefore, Pepco cannot state how long an event of this type may last.

Peak electricity demand occurs when everyone uses a lot of electricity at the same time, creating stresses on the energy supply. The frequency of critical peak demand periods has increased as the population and the use of electric products has increased. Energy Wise Rewards is just one way Pepco is managing the rising demand for electricity, averting power outages, and helping the environment by reducing emissions produced on summer days.

You may or may not notice that an Energy Wise Rewards conservation period is occurring. Participating in Energy Wise Rewards with your smart thermostat minimizes discomfort because it adjusts the temperature settings before a conservation period, so you stay comfortable. However, the temperature in a typical home may rise 1-3 degrees by the end of a conservation event. Variables such as home insulation, shaded windows, the use of ceiling fans, and the amount of foot traffic can affect the inside temperature.

Yes. To opt out, simply change the temperature on your smart thermostat. Most customers will not notice a difference in comfort during a 3- to 4-hour conservation period. The smart thermostat will cool your home before the conservation period occurs, so you stay comfortable. Using shades or blinds on sunny windows or turning on the ceiling fans will also help to keep cool. Staying in the conservation event ensures the demand for energy is minimized and outages are averted.

Current Energy Wise Rewards participants who would like to transition from an Energy Wise Rewards thermostat to a smart thermostat can still participate in the program! Please contact us so your Energy Wise Rewards thermostat can be collected. Then, install your eligible smart thermostat and enroll in Energy Wise Rewards here.

If you have an Energy Wise Rewards outdoor switch and are participating in the program, you should not enroll your smart thermostat in Energy Wise Rewards. You can continue to participate in Energy Wise Rewards via your outdoor switch and enroll your smart thermostat in Thermostat Optimization here.

Service Provider

Select your approved Service Provider by viewing the Service Provider Directory.

You are welcome to submit the application and/or install the equipment yourself, or have one of your employees perform the installation. However, if someone other than yourself or your employee will be submitting the application or installing equipment, you are required to use an approved Service Provider. Pepco-authorized Service Providers must meet certain criteria and standards to be approved to participate in the Energy Savings for Business program. Authorized Service Providers participating in the Energy Savings for Business program allow you to find experienced contractors, distributors, and other professionals with ease. If you are interested in using a Service Provider not found on our list of authorized Service Providers, have them apply here. Service Providers will provide technical support and can assist you with the application process and/or the installation of your energy-efficient upgrades.

General Program FAQs

Energy Savings for Business offers a variety of programs to meet your business’s needs.

  • Small Business program
  • Combined Heat and Power program
  • Medium/Large Business programs:
    • Prescriptive program
    • Custom program
    • Building Tune-up program
    • New Construction and Major Renovations
    • Energy Efficient Communities program
  • Business Instant Discounts program
  • Operations & Maintenance Training

Energy efficiency is a more effective and less expensive way for the Maryland utilities to meet the growing electricity demands of the state. The Maryland General Assembly recently established a new goal structure for the EmPOWER Maryland Energy Efficiency Act, which requires electric utilities to achieve a certain amount of energy savings annually.

To learn more about EmPOWER Maryland, contact:

Maryland Energy Administration
1800 Washington Blvd. Suite 755
Baltimore, MD 21230
Main line: 410-537-4000

Or visit the Maryland Energy Administration.

The Pepco Energy Savings for Business program offers organizations of all sizes financial incentives for upgrading to energy-efficient equipment.

If you’re unsure where to start, call our Customer Care team at 1-866-353-5798 or email a program energy expert:

For Small Business, Quick Energy Check-up, and Combined Heat and Power Projects:


For Medium and Large Business, Building Tune-up, Business Instant Discounts, Energy Efficient Communities, New Construction, and Major Renovation Projects:


Our energy experts will help you determine what equipment upgrades will make the most impact for your facility. Your Service Provider can also help you identify which equipment is right for your facility. Pepco’s approved Service Providers received training on all equipment included in the Energy Savings for Business program and can help guide you through the application and installation process. Click on the appropriate program to connect with a Service Provider – Small Business program | Medium and Large Business program

You can find a list of equipment and incentives by visiting the Small Business program or Medium to Large Business program incentive pages.

Taking advantage of the Pepco Energy Savings for Business program is a more effective way to start lowering your facility’s operating costs. The program offers generous cash incentives that can cover 50%-70% of project costs. View our program offerings here.

The size of your business is determined by your monthly electric energy demand over a 12-month period. Small businesses have a monthly energy demand of 100 kW or less and medium/large businesses have a monthly energy demand greater than 100 kW. If you are unsure whether you are a small or medium/large business, please contact us for help in determining your building size.

Our energy efficiency experts can help you determine eligibility and incentive information. Contact us for more information regarding the Energy Savings for Business program.

Your monthly energy demand is published on the facility’s monthly energy bill. You can also contact us for assistance in determining eligibility.

Operations and Maintenance Training

The applicant must be assigned to work at a commercial and/or industrial facility within the Pepco Maryland territory and be present at that facility at least 50% of his or her working hours. They must also be employed in a position of responsibility for the energy management of the facility or have the potential to influence the building’s energy performance. In cases where the applicant is a contractor and not a direct employee of the Pepco customer, a representative of the Pepco customer must sign the application to confirm that the applicant is assigned to work at the customer’s facility as indicated above and that the customer supports the applicant’s participation in the program.

Pepco’s Operations and Maintenance Training offers cash incentives for training courses which have a focus on reducing and conserving electrical energy within your facility. An application must be submitted in advance and receive approval by the Pepco Energy Savings for Business team. Learn more about the program by visiting

Pepco has already found quality energy efficiency training courses that you can trust. The list of pre-qualified courses can be found on Customers have the option to submit a course that does not appear on our website for pre-approval. The program will consider applications for non-listed courses on a case-by-case basis, and pre-approval is required. Please be sure to provide a detailed description of the non-listed course in your application.

Energy Efficient Communities Program

Yes. As a participant in the Energy Efficient Communities program, Pepco is happy to help assist you through the process of identifying potential projects and walking through the applications. You will need to provide a main point of contact who is responsible for managing your project(s). The point of contact, or Energy Champion, will be the person responsible for getting pre-approval for the project, participating in an O&M Training course, and meeting regularly with the Pepco team to check on status and compliance.

Any city, municipal, county, or town government agency paying into the EmPOWER Maryland fund with an active Maryland Pepco business electric account and a monthly demand greater than 100 kW over a 12-month period.

All participants in the Communities program must take the following actions:

  • Identify an Energy Champion, or the person that will be the main point of contact for the program team, attend required meetings and trainings, and assist with program applications
  • Meet with the Pepco program team quarterly to review program details and goals
  • Develop an implementation plan to identify goals, facilities, measures, and a timeline
  • Submit a minimum of one application per year over the three year cycle (2018–2020), including at least one non-prescriptive program application
  • Receive pre-approval for each project
  • Send at least one employee to complete an Operations and Maintenance (O&M) Training during the 2018-2020 Program cycle
  • Complete all project work by June 30, 2021

Street Lighting is a great project that falls under the prescriptive portion of the program. Additional information on eligible street lighting can be found here. It is important to note, though, the Communities Program is designed to develop a comprehensive program plan over three (3) years. We are happy to work with you to identify additional projects, but if you decide that this will be a one-time initiative, we can work with you to submit this project under another Energy Savings for Business program. For additional information on our other programs, please visit

The Communities program is designed to help your organization identify projects that will work together to help you save energy and money. By enrolling in this program and committing to working with us on multiple projects, we agree to lock in the current incentive rates for the duration of the MOU agreement. If incentives decrease during that time, your project will still be held to the higher incentives that were part of the pre-approval process. If the incentives are increased, we will honor the higher amounts. As an added bonus, we will also cover the cost of one (1) O&M Training course that is required for this program.

Communities program customers are eligible for incentives offered through any of Pepco’s Energy Savings for Business programs. Communities program customers will receive assistance in developing an implementation plan, one complimentary registration to an Operations and Maintenance Training Course, and locked-in incentive rates. To learn more about the program, visit

  • Examples of Prescriptive, or standard, projects include, but are not limited to:
    • Street lighting
    • Interior/exterior lighting and controls
    • Chillers
    • Commercial appliances and kitchen equipment
    • HVAC units
    • Variable frequency drives
  • Examples of non-Prescriptive projects include, but are not limited to:
    • Compressed air measures
    • Data center equipment
    • Building envelope measures
    • Building control systems
    • Building Tune-up
    • Monitoring-Based Commissioning
    • Combined Heat and Power

Combined Heat and Power Program

  • CHP-generated electricity must be used by the host facility and the host facility must be energy-efficient. Pepco will require all efficiency measures with a payback period of less than three years to be implemented.
  • The CHP system must be at least 65% efficient.
  • A 5-year warranty is required, as is a plan for performing all needed system maintenance activities.
  • The facility must satisfy all utility, regulatory, and environmental requirements.

Yes, but the study must be comprehensive, identifying and analyzing all electricity-saving measures, and not be limited to only CHP.

CHP projects that are cost-effective have a nearly constant electrical and thermal load at a moderate temperature. Facilities that often benefit from these projects include:

  • Hospitals and nursing homes
  • Farms
  • Multifamily developments
  • Fitness centers, especially those with swimming pools
  • Hotels
  • Universities
  • Three-shift industrial plants

Incentive payments typically take two to three weeks to arrive once the final inspection is completed and all project documentation has been submitted for approval.

CHP projects will reduce the use of electricity delivered via the power grid to Pepco customer facilities in Maryland. CHP projects also help meet the EmPOWER Maryland energy savings goals.

Prescriptive and Custom Programs

Pepco Maryland business customers with a monthly energy demand greater than 100 kW over the last 12 months can apply for the Prescriptive and Custom programs. Pepco customers with a monthly energy demand of 100kW or less may participate in the Custom program as well if they are not also applying for the same measures through the Small Business program.

The Prescriptive program offers a wide range of pre-qualified “standard” measures to choose from. This means that from the start you will know how much energy you are estimated to save and the incentive amount you will receive in return. The Custom program provides a path for customers involved in more complex and creative projects, offering financial incentives for energy-efficient projects and measures not included in the Prescriptive program.

Building Tune-up Program

Building Tune-up is a systematic process that optimizes energy use and overall energy efficiency in existing buildings. Similar to tuning up a car, the process improves operational efficiencies, yielding energy savings and extending the life of your equipment. The Building Tune-up process also provides non-energy benefits such as improved comfort, enhanced air quality, and increased occupant satisfaction.

Pepco business customers that meet the following criteria are eligible to participate:

  • Have higher-than-average electrical intensity (kWh/sq. ft.), based on analysis using the EPA ENERGY STAR® Portfolio Manager1 or DOE CBECS Data2
  • Be more than 2 years old (this requirement recognizes that building less than two years old may not have one entire year of utility data to reflect a “fully occupied” building and consistent operating pattern)
  • Have a minimum of 75,000 sq. ft. of conditioned space
  • Have mechanical equipment in relatively good condition
  • Have unusually high number of occupant comfort complaints

Yes. The Building Tune-up program offers cash incentives to businesses for maintaining existing equipment.


Yes. The customer will indicate in section III of the terms and conditions (titled “Payment Information”) which party will receive the incentive payment for the project. Program incentives will be granted to only one party.

You should receive your incentive check four to six weeks after final approval.

No; however, any customer and/or Service Provider receiving an incentive payment may be contacted by an evaluator to verify service/equipment installation or be asked to complete an optional written, oral, or electronic survey.

Small Business Program

The Small Business program is open to commercial, non-profit, and government customers who use an average of 100 kW or less per month. Simply check your monthly bill or contact us to confirm your average usage.

Incentive payments typically take two to three weeks to arrive once the final inspection is completed.

The Small Business program was specifically designed to help smaller businesses, non-profits, and government organizations reduce their energy usage with new energy-efficient equipment and technologies. We understand businesses like yours have limited resources and time to deal with equipment upgrades, so your Service Provider will handle nearly all the work, leaving you more time to focus on your business.


During your Quick Home Energy Check-up, your certified Energy Analyst will:

  1. Perform a visual inspection of your home’s insulation levels, heating and cooling systems, windows, doors, lighting, and appliances.
  2. Install energy-saving products like LED bulbs, faucet aerators, smart thermostats, and more (with your permission), that are based on your home’s specific needs, all at no additional cost.*
  3. Provide you with a customized report, following your appointment, (via email or mail) with recommendations to help you reduce your energy use and save money.

Our goal is to provide you with the recommendations, specific to your home, that will best improve your home’s energy efficiency and reduce energy use. Following the certified Energy Analyst’s visual inspection, you will receive a customized report containing the findings, which includes simple actions you can take to improve your home’s energy efficiency. You may also receive energy-saving items such as LED bulbs, smart thermostats,* and more based on your home’s individual needs, to help make your home more efficient.

A Quick Home Energy Check-up is a great way to get started, especially for those who are new to identifying ways to use energy efficiently. This program is designed as a visual inspection to help you better understand your home’s energy use and learn ways to make it more comfortable and energy efficient. A Quick Home Energy Check-up is also provided at no-additional cost to your existing Pepco service.

If you’re interested in receiving a more detailed home energy assessment with diagnostic testing, consider Pepco’s Home Performance with ENERGY STAR Program (typically valued at $400 for just $100). This program is an effective way to identify and prioritize key home energy improvements, recommended to help you reduce your home energy use while improving indoor comfort. Plus, this program provides you rebates up to $7,500 for completing eligible home improvements.

Request an appointment with one of our certified Energy Analysts here or contact the Pepco Call Center at 866.353.5798. Only the certified Energy Analysts from the participating contractors found on this list are authorized to perform Quick Home Energy Check-ups on behalf of Pepco.

During an in-person Quick Home Energy Check-up, a certified Energy Analyst will come to your home to perform the visual inspection and install energy-saving products* (with your permission). Click here to learn more.

During a Virtual Home Energy Check-up, a certified Energy Analyst will connect with you via phone call or video chat to inspect your home. Following your appointment you will receive your energy-saving products in a kit via the mail. Click here to learn more.

To better serve you, all certified Energy Analysts have implemented health and safety protocols that meet or exceed public health guidelines. These protocols keep technicians safe and can help protect you and your family. They include (but are not limited to) a minimum of six feet of social distancing, the wearing of face masks and other protective equipment, technician wellness screenings, the washing of hands throughout the day, and the sanitizing of equipment and electronics before and between service calls. When scheduling your appointment, ask your contractor about other specific health and safety questions or concerns you may have.