Smart Home Pilot Frequently Asked Questions

Follow these steps:

1. Create an Ecobee account.
2. Set up your thermostat using the Ecobee iOS or Android app.
3. In the Pepco Smart Home app, go to Devices and choose "Add Devices."
4. Under Climate Control, select "Ecobee Thermostat."
5. Enter your Ecobee email and password.
6. Tap "Log In."
7. Authorize MyPlace to access your Ecobee Thermostat by selecting "Accept."
8. Tap "Done" in the pop-up message.
9. Give your Ecobee Thermostat a name.
10. Tap "Done."

Once connected, your Ecobee Thermostat will be added to your account in the Climate Control section of the Devices page.

To add a motion sensor in the app, follow these steps:

1. Remove the cover from the back of the motion sensor.
2. Between the two batteries, press and hold the red button for 5 seconds until a solid green light appears.
3. Release the button.
4. Press and release the red button once to start the connection process, which is indicated by a blinking green light.

Follow these steps:

1. Remove the Smart Home Center Gateway from Box "A".
2. Scan the code on the back of the gateway to connect it to your account.
3. If asked for camera access, select "OK" in the Pepco Smart Home app.
4. Hold your phone like taking a picture, and the app's camera viewfinder will recognize the code.

The screen will proceed automatically when the connection is successful.

If you're experiencing issues with your Pepco Smart Home App, please download the Care Daily iOS or Android app. You can then use the phone number associated with your Pepco Smart Home app to log in. Using your Pepco Smart Home app associated phone number will link your existing location and devices into the new app.

To prevent damage to the paint or wall, gently twist the motion sensor either clockwise or counter-clockwise to release it from the sticky tape. This gradual motion will safely detach it from the wall.

You can contact Honeywell customer service at 800-633-3991 or visit the Honeywell website. You may also find useful troubleshooting information for your smart thermostat here.

The sensor uses a CR2032 lithium coin cell battery, available on Amazon. You can check the sensor battery levels in the app under Devices; these batteries typically last two years or more, depending on usage.

To change an Entry Sensor battery:

1. Locate the battery cartridge on the top of the sensor. 

2. Pull the battery cartridge out. 

3. Replace the battery with the positive (+) side facing outward. 

4. Replace the sensor cover. 

5. Remount the sensor. 

Move the smart plug closer to the gateway/hub for a better connection. If that doesn't work, remove, and re-add the smart plug in the app.

Switches are usually dimmer switches:

1.  Start with the dimmer switch turned all the way down. 

2. Hold the up button for a few seconds to attempt turning it on.

3. If it doesn't work, reach out to us for further assistance.